FAQs

When installments are not paid on time, each one of them will be penalized with a 10% surcharge on each unpaid installment.
At present, only bank transfers are accepted as a method of payment.
For the shipment or installation of equipment outside the municipality of Madrid, service will be provided for both transportation and installation previously agreed upon by the parties in the quotation.
When the customer, due to circumstances beyond the contract, returns the equipment early, a penalty of 50% of the outstanding amount will be applied, i.e. if the leasing contract is still two months away from its completion and with a fee of 200 € per month, 100 € must be paid for each missing month, which would be a total of 200 €.
When the equipment is returned after the agreed date, a penalty fee will be applied for each day of delay, which will be indicated to the customer.
In the event that the equipment is returned with physical damage caused by misuse by the customer, the necessary repair costs must be paid.
When a client is working with us for the first time, a previously agreed deposit is required. In the case of not being a new client this deposit will not be necessary.
Currently only available by bank transfer.
In the case of renting it would be one day, and in the case of leasing it would be one year.
When the client is late in returning the equipment, the first thing to do is to inform the lessor beforehand, and if necessary, the extra amount to be charged must be agreed upon.
If during the rental period the customer requests to change the equipment for another with different features, this will be subject to a different charge that will be communicated prior to the change.
Once the equipment is returned, it is formatted, maintaining the confidentiality of the client's data. To recover the data, the customer must give prior notice and consent to its return.
All material delivered is subject to the client's responsibility, the lessor has no insurance coverage for damages, theft, subtraction, etc.
Not in all cases, it depends on the agreement. Depending on the amount, it will be delivered to the customer, if the amount does not cover transportation, it will be charged separately.
Our technical service will solve your problem within working hours in approximately two hours, always within Madrid city. Out of this schedule it is necessary to consult. Our working hours are from 8:30 am to 6:30 pm.
Our company will provide coverage for the installation of a network requested by the customer, having to be previously contemplated, and with the criteria of providing technicians access to all devices for configuration.
When the equipment does not allow the installation of devices outside the scope of the company, the client must provide the technician with the ability to install peripherals, either through their IT department or through the user themselves.
We have personnel available to provide on-site coverage in special situations, as long as this has been agreed with the client in the special conditions, such as providing this service outside working hours, either by telephone or on site.
Contact can be made via email or any of the telephone numbers provided for assistance. All of this must be done during the landlord's working hours.
The landlord must be informed of the new location beforehand, and must give his or her prior consent.
Prior to supplying the material, the client must provide company accreditation, such as a tax certificate, bank account certificate, corporate email, and ID of the person responsible for signing the contract.
The availability to configure the devices to adapt them to the client's needs is always open. There are no limitations, except for the manipulation of the hardware itself.
When renting any device, computer, printer, etc., technical service is included throughout the period, provided that the assistance is justified by a cause related to the machine.
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